Activate the Assist app on Slack channel without the need of reacting with emoji

[Antônio Augusto Sousa Britto]

Hello everyone, this is my first post, so excuse in advance for any inconvenience.

I'm struggling to find a way to raise the Assist app my Slack support channel whenever a new message kicks in. (desired behavior).

Currently, users need to post the message/thread, and then react with the :ticket:  emoji, and only then, the Assist app pops up for them to raise their requests.

We used to use Halp Assist, and now we're setting up from ground a Service Project to replace it. The channel that stil use Halp has this behavior of popping up whenever a message kicks in the channel.

Any clues on how I can achieve this same behavior with Jira Servie Project and chat integration with Slack?

[Antônio Augusto Sousa Britto · Accepted solution]

I'll answer my own question in case someone else stumble on this problem in the future:

Just found out reading the docs on how to create issues automatically