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Activate the Assist app on Slack channel without the need of reacting with emoji

Antônio Augusto Sousa Britto May 21, 2024

Hello everyone, this is my first post, so excuse in advance for any inconvenience.

 

I'm struggling to find a way to raise the Assist app my Slack support channel whenever a new message kicks in. (desired behavior).

 

Currently, users need to post the message/thread, and then react with the :ticket:  emoji, and only then, the Assist app pops up for them to raise their requests.

 

We used to use Halp Assist, and now we're setting up from ground a Service Project to replace it. The channel that stil use Halp has this behavior of popping up whenever a message kicks in the channel.

 

Any clues on how I can achieve this same behavior with Jira Servie Project and chat integration with Slack?

 

 

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Antônio Augusto Sousa Britto May 21, 2024

I'll answer my own question in case someone else stumble on this problem in the future:

Just found out reading the docs on how to create issues automatically

 

 

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