A4J Data Center: Lookup issues JQL doesn't accept linkedIssues("{{issue.key}}")

[Daniil Lazarev]

Subj

I tried both #1

issue IN linkedIssues("{{issue.key}}") and Project=PROJECTNAME

and #2

issue IN linkedIssues("{{triggerIssue}}") AND project = PROJECTNAME

and confirmed the value of {{issue.key}} and {{triggerIssue}} in a separate Log Action.
But the log for Lookup issues says: 

A search during custom value definition found no issues.

Some notes: JQL with actual issue key works as expected. Linked issue and triggerissue are in different projects, but the rule is applied to both. I can't validate query in the Lookup Issue pane when inserting #1 or #2 in it. If I insert an actual issue key, the validate query works as expected. The rule trigger is When Issue Transitioned.

Could someone please confirm it and maybe share a workaround?

[Bill Sheboy]

Hi @Daniil Lazarev -- Welcome to the Atlassian Community!

What is the scope of your automation rule: single project, multiple-projects, or global?

Single project-scope rules can create (or clone) issues into other projects, but they cannot view or edit the issues in other projects.  That takes a multiple-projects or global scope rule.  Your Jira Site Admin will need to change the scope of a rule.

If that does not help, please post images of your complete automation rule and the audit log details showing the rule execution.  Those will provide context to help explain this symptom.

Kind regards,
Bill

[Daniil Lazarev]

Hi @Bill Sheboy !

Thanks for your comment.

Shortly: this rule stops working when our Jira Instance starts freezing due to hitting database max pool connections. We'll resolve the issue of the limits first and after that, I'll update this topic.

[Bill Sheboy]

Hi @Daniil Lazarev 

I am following up to learn if you solved this question yet.  Thanks!

Kind regards,
Bill