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An issue should be automatically assigned to a specific participant when a certain group of reporters (customers) raises it.
Is it possible to do that?
As of now, I can only set up a rule that adds a specific participant to every issue.
Project Settings>Automation>Create Rule>When: Issue Created (and then save)............Next component>Then: New Action>Edit Issue, select - Request Participant and then select the name.
Can I confirm the logic is...
...is this correct?
If yes, I'd recommend using the If/Else Block condition within your rule to allow for multiple different outcomes.
The rule would look something like this:
A few notes on this rule:
Let us know if this helps!