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Hi there,
An issue should be automatically assigned to a specific participant when a certain group of reporters (customers) raises it.
Is it possible to do that?
As of now, I can only set up a rule that adds a specific participant to every issue.
Project Settings>Automation>Create Rule>When: Issue Created (and then save)............Next component>Then: New Action>Edit Issue, select - Request Participant and then select the name.
Thanks
Can I confirm the logic is...
...is this correct?
---
If yes, I'd recommend using the If/Else Block condition within your rule to allow for multiple different outcomes.
The rule would look something like this:
---
A few notes on this rule:
---
Let us know if this helps!
Ste
You might consider using an If/Else condition for this:
If reporter A
Participant A
Else reporter B
Participant B
Etc.
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