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Simeon here, one of the engineers from the Jira Cloud Automation team.
I am happy to report that in the battle between humans and robots, humans have ultimately been victorious. Customers have long requested the ability to change the default rule actor for Jira Automation. Now you can!
Project admins will now be able to set themselves as a rule actor and global admins will be able to set anyone they like (or the triggering user) as rule actor.
Customers have requested this feature for a ton of reasons including:
To create issue on behalf of a user
To log work as a particular individual.
To auto-respond to tickets as a real person rather than the default ‘Automation for Jira’
Choose any Jira automation rule and pop into the ‘rule details’ section. Previously we told you who the actor was set to but now you can select a user. Below is an example of what a global administrator would see from my Jira instance. I could leave it as the default ‘Automation for Jira’ or change it to myself or a colleague.
Not unless you are a Global Admin. We must protect Shakira’s good name. As ever, we want to put the power back in the hands of project admins so there isn’t always the bottleneck of one person to get things done. However, there needs to be guardrails.
Project Admins can set only themselves as the rule actor. The Global Admin retains the power and can set anyone in the org as the rule actor.
I enjoyed building this feature but the real test is how it does in the wild. Let me know if it solves problems for you or any areas of improvement.
There are a few Jira instances that we’re still getting the necessary information from in order to be able to offer this functionality. If you can’t see it, please wait a week and if it is still not there get in touch with support!