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Why is Jira Service Management required to Migrate?

Brian Golden
Brian Golden September 15, 2023

When I was trying to run a test migration of some Jira items into Jira Cloud, I got a warning about Jira Service Management not being available for our cloud instance.  We aren't using it on-prem and don't want to use it in the cloud. How do I remove this from the requirements? It wasn't listed in apps that we were trying to migrateScreenshot 2023-09-15 at 14-29-54 Pre-migration checks.png

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samyak868
samyak868 September 15, 2023

There must be service project configured in your server instance. Can you please check that. 

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Brant Schroeder
Brant Schroeder
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September 15, 2023

@Brian Golden Welcome to the Atlassian community

Have you ever had Jira Service Management installed on your server instance?

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