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There was a problem configuring the database for import.

This is the Error, I received and am not certain how to resolve the issue.

 

There was a problem configuring the database for import. Please contact Atlassian support. Caught PSQLException for select 1 from "public"."cwd_user" "CWD_USER" where "CWD_USER"."id" in (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) FOR UPDATE OF "CWD_USER"

 

 

4 answers

Hi @Sean McConnell , I have the same issue while migrating Jira using site import. Have you found any solution on this issue?

Any solution here? Got the same error during importing data into cloud instance.

@Ivan Krastev did you figure out the root cause? I'm running into the same issue while importing the data into the Cloud. Thanks!

0 votes
SriKumar P Atlassian Team Dec 21, 2020

Hi @Sean McConnell 

It looks like the import is failing when it tries to update the user entries on the database of the cloud during the Import.

We recommend you to reach our the Atlassian Migration support and we can help you with further troubleshooting the issue and migrate successfully.

-Sri

0 votes

Where are you getting this?  You've said "atlassian cloud migration", but that's an error I would only expect to see in a Server log file.  Could you give us all the steps to reproduce this?

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