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we need to migrate from Jira Server Environment to Jira cloud and some users without email are blocking us. We cannot edit user in Jira because the source is the Active Directory. Besides we cannot fix the data in active directory.
So Following what is suggested here "Resolve missing email addresses when migrating to the Cloud " we tried to fix the data with a Database update executing the following SQL query
UPDATE cwd_user SET email_address = CONCAT('user-',id,'@domain.com'), lower_email_address = CONCAT('user-',id,'@domain.com') WHERE (email_address is NULL or email_address = '') or (lower_email_address is NULL or lower_email_address = '');
Now the new email has been in the database but the change is not visible/present in Jira and we can't proceed with migration
Anyone has the same issue? or can advice how to solve?