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Recover an Atlassian account from "Deactivated"

Shourov Shahadat
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May 22, 2023

I am posting this on behalf of

I am using bitbucket & trello more than 7+ years. 

Recently I had tried JIRA Software where i could not completed the all steps.

Now I cannot logged in to my account. it is showing 


You don’t have permission to access this content

It looks like your account has been deactivated.

We've sent you an email with details of who to contact to get more information about this.


But i had not got any email about this.

Please help me to recover my account.


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Joseph Chung Yin
Community Leader
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May 23, 2023

@Shourov Shahadat -

Welcome to the community.  The best way to address your ask, please contact Atlassian Support ( or your env site's admins on your account.

Hope this helps,

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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