Migration Hub Template: Jira Service Management 🎁

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Don’t let your important migration details get lost. Use this template to keep everyone in the loop as you move to Jira Service Management Cloud (and save yourself time* in the process!).

*Want to save even more time? We made you a few migration outreach templates so you can link to your new hub in every outreach. 🙌

Take a few minutes to customize the Migration Hub template for yourself. 👇

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✨ The template ✨

This template is designed to help with your Jira Service Management cloud migration. Migrating other Atlassian products? Check out these templates:

• Jira Software Migration Hub template
• Confluence Migration Hub template

Want to see more templates like this? Leave a comment with your ideas. We made this template based on a community post comment, so don't be shy! 💬

We recommend creating your hub wherever your teams typically look for internal information.

• If that's Confluence – great! Follow the instructions below.
• If not, no biggie. Adapt the instructions below to fit whatever platform you use to deliver information to your users.

1. Create a new Confluence page in your Server/Data Center instance. 📄
2. Give your new page a snazzy title. Here are some ideas: 💡
   • Cloud Migration Hub: Jira Service Management
   • Jira Service Management Cloud Migration Hub
3. Copy + paste the template below 👇 into your new page.
   • If needed, change the table settings from Fixed Width to Responsive.
4. Remove any irrelevant sections. ✂️
5. Replace all italicized/bolded text with your own details. ✍️
6. Publish your page. Be sure the right teams have access to view it! 🔓
7. Share your new Jira Service Management Migration Hub with your teams. 📬
8. Link all future internal outreaches to your hub. 🔗
9. Sit back and appreciate all the repeat questions you just saved yourself. 😉

For tips on crafting a communications plan and more, check out the Cloud Adoption Toolkit.

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*** Start of template 👇***

[Company/team] is moving to Jira Service Management Cloud! ⛅️

[Give a high-level summary about what you’re doing and why it matters for the people reading. Feel free to tweak the example below.]

We’re migrating our Jira Service Management instance to the cloud! You’ll get cloud-only features like project templates, virtual agent, and Atlassian Intelligence – all so you can do your best work.

Throughout our migration journey, this page will be your hub for training resources, timeline changes, and other key updates. So be sure to bookmark this page! 🔖

High-level timeline 📆 The dates below are approximate and subject to change. [Fill in approximate dates for the key milestones below. You may want to list the estimated month/quarter, then list specific dates as you get closer. Confluence tip: type // to use the date picker macro.] Testing Window: [Date - Date] Estimated Downtime: [Date - Date] Go-Live: [Date] Adjustment Phase: [Date - Date] Why cloud? ⛅️ [In the sections below, include the key benefits for both your users and your organization.] Better user experience 😌 Quicker access to new feature releases Streamlined login experience New features & integrations 🎁 [Highlight new features from Jira Service Management Cloud to get your team excited. We’ve listed a few popular ones below to get you started.] Customizable templates to help you deliver high-velocity ITSM and excellent customer service Atlassian Intelligence features like virtual agent to serve customers faster at scale [Add in any new apps you’ll be supporting in cloud.] [Only sharing the hub with end users? Feel free to remove the “Admin productivity” and “Financial savings” sections below.] Admin productivity 🏋️ Minimal downtime for upgrades / maintenance Easier integration with third-party vendors Reduced admin effort for upgrade testing Financial savings 💰 Zero infrastructure maintenance No AWS / storage costs Shared cost for Atlassian Access

[Link the image above to this Quick start guide for Jira Service Management Cloud] Dive deeper with free courses 🤿 Jira Service Management Fundamentals (90 minutes) Introduction to ITSM (30 minutes) New to Atlassian Cloud (recommended courses) Get support 👤 Reach out ✉️ Submit a ticket via [link] or reach out to the project team at [email] or [Slack/Teams channel]. Attend Office Hours 🙋 [link to calendar invite] We'll use this time throughout the UAT phase to assist with test-related issues or answer any general questions you may have. Help with testing 🧑‍💻 UAT guidelines 📄 For detailed UAT (User Acceptance Testing) instructions, see our [link to testing instructions*]. [*Need some guidance on what to include? Check out our UAT recommendations.] Report a UAT issue 🪲 Submit a ticket via [link] or reach out to the project team at [email] or [Slack/Teams channel]. Learn more 🗂️ [Include links/attachments to relevant materials like FAQs or more detailed project plans.]

*** End of template 👆 ***

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