JSM Cloud Migration

[Salim Richa]

While Migrating JSM project using JCMA, the migration is failing and no issues are being migrated. Also, request types are not being migrated along with the customer portal.

[Alex]

Hi @Salim Richa 

Perhaps sharing a piece of the logs or screenshots would shed some light or the issue and help the community to help you. 
Cheers,

Alex

[Salim Richa]

Sure,

please find attached screenshots.

Thank you,

Salim

[Salim Richa]

please find attached piece of logs.

Thank you,

Salim

[Alex]

Hi @Salim Richa

The screenshots donot give a clue to indicate the cause, also the pre-migration logs report issue in other components. Perhaps the post-migration records could indicate what happened 

[Salim Richa]

Hi @Alex 

Please find attached Post migration error logs screenshots.

Thank you,

Salim

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[Salim Richa]

Hi @Alex 

Also i got this message from the logs, if it can help in troubleshooting:

2022-11-08 09:53:57.762259 ERROR AXAES project-import We couldn't import Request Type Group 184.
Reason: 400 Bad Request: "{"errors":[{"errorMessage":"Group name already in use. Please choose another to continue"}],
"reasonKey":"sd.admin.request.groups.add.name.duplicate.error","reasonCode":"400"}".
This caused 234 other items to fail.

Thank you,

Salim

[Pramodh M]

Hi @Salim Richa 

Welcome to the Community!!

Do you have the logs?

You can check the logs for troubleshooting the error/issue

Thanks,
Pramodh

[Salim Richa]

Thank you !!

Yes I have the logs but I am not able to troubleshoot the error.

Thanks,

Salim