Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,675
Community Members
 
Community Events
176
Community Groups

Incoming mail has authentication problems after migration to cloud

Edited

I followed Atlassian's recommendation and migrated from my on-premise Jira to the Cloud version.

Migration worked quite well, only my incoming mail handlers are not working.

I configured the mail handler, just as on the old Jira, but when I click on Test, I keep getting this error message:

javax.mail.MessagingException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target while connecting to host 'MYDOMAIN.de' as user 'MY.USER' via protocol 'imaps, caused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

MY.USER and MYDOMAIN are my user name and domain in the real error message.

Looks like some certificates are not in place or are not accepted.

Our certificates are from https://letsencrypt.org/

 

Any idea how to fix this?

1 answer

1 accepted

1 vote
Answer accepted
Daniel Ebers Community Leader Nov 29, 2020

Hi Michael,

this generic error message suggests there is a problem with the connection, more specifically it is about the SSL certificate as you already suspected.

There is a knowledge base article that some special certs are troubling but I could not find anything about Lets encrypt certificates:
https://confluence.atlassian.com/cloudkb/getting-certificate-error-when-connecting-atlassian-cloud-with-external-applications-using-godaddy-cert-815239674.html

I assume the mail server is under your control or at least controlled by your IT Team?

Cheers,
Daniel

Hi Daniel,

Thank you for your quick answer.

This was the missing hint. My friend ("the IT department") had a closer look to the certificate chains and due to misconfiguration on our mailserver the certificate was not deployed properly. He was now able to fix it.

Mail handler now working fine :)

Cheers,

Michael

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events