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Improvements for user migrations in Confluence Cloud Migration Assistant

Hi Atlassian Community,

With the upcoming releases of Confluence Cloud Migration Assistant, we’re launching new features to help you bring your users to cloud:

  • Fix invalid or duplicated emails that block your migration, released in CCMA 3.5.1.

  • Trust email domains from your user directory in bulk, released inCCMA 3.6.0.

Similar features were already available for Jira, now we’re bringing them to Confluence.

Fixing invalid and duplicated emails

The migration assistant now gets a new card on the home screen, Assess and prepare users, that lets you identify users with invalid and duplicated emails and automatically fix them during the migration.

Sample results of user assessment:


This should help you quickly fix all these old and testing accounts, or find important users that should be updated in your user directory.

The options to automatically fix emails are:

  • Former users: Migrate all invalid users as Former users, deactivating them in cloud

  • Merging: Merge duplicated users into a single account with a shared history

  • New emails: Create new emails for invalid or duplicated users to unblock your migration

To learn more about how the assessment works, see the docs below.

Learn more about assessing and preparing users

Improvements to trusted domains

We’ve added improvements to trusted domains so you can handle them in bulk.

Sample screen with improved email domains:


Trusting the domains via the CSV file

The biggest improvement, especially for bigger instances, comes with the CSV file. You can download a CSV file with all the domains from your user directory, modify them, and upload the file back. This should make it easier to handle a high number of domains.

More improvements

Other improvements include:

  • User details: View the inactive/active user count for each domain, with details on specific users.

  • Sorting: Sort the list by columns to find the most common and important domains.

  • Filtering: Filter by Decision status (Trusted, Not trusted, etc.) to quickly see what’s left to do.

To learn more about the domains, see the docs below.

Learn more about trusting email domains


Best regards,

Ben Borecki, Product Manager for Migrations


1 comment


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Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 25, 2023

Great! Last time users were really problematic again, this will help much in the future.

AUG Leaders

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