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Howto handle email-adresses for inactive users

While moving our Atlassian server stack (Jira and Confluence) to the cloud, there will be a move from inactive users to the cloud (because of some history jira issue's).

The inactive users have a email-address (for example: wich is not valid any more.

Is this a problem ?

Some other users (active and inactive) have a external email-addresses, so not a mail address from our compagny.

  • Do i have to pay attention about this situation ?
  • Is it possible that the users of our Atlassian stack have a external email-address ?


Thanks in advance for you're answers !


1 answer

1 accepted

5 votes
Answer accepted
Amna Elabbas Atlassian Team Sep 14, 2021

Hi @Erik Mathijs ,

No, If you are migrating from an active directory this will not be a problem, the inactive user will be migrated. 

Yes it is possible that users of Atlassian stack to be migrated having an external e-mail addresses. Unless you are migrating JSM customers, there's a special custom jar file that you need to use.



Hi Amna,

Thanks for you're response.

Our atlassian-users will be migrated for Jira Crowd not from an active directory.



Amna Elabbas Atlassian Team Sep 14, 2021

Hi @Erik Mathijs , that wouldn't be an issue 

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