Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to stop a cloud migration that is stuck on App migration?

Started a trial migration yesterday of Confluence to the cloud, the migration of our data went well however one of the apps has sat at 0% for over 24 hours.

Im not sure how to stop this process at this point so I can keep moving forward? Is there a process on the server I can kill? The migration assistant has a stop button that is grayed out. Would I also need to do anything on the cloud server?

3 answers

There are multiple other posts about 3rd party apps being stuck during migration, and the commonality is that you should contact Atlassian support: so they can assist in providing support.  While each vendor may have their resolution, it is best to log a case with Atlassian first. 

In our case, our app Zephyr Squad required help from Smartbear to diagnose via files on our server.

Hello Robert,

I have read through this, and my plan is to attempt their alternate method that doesnt use the Cloud migration assistant for future deployments, however their site doesnt address how to stop a migration assistant run that is currently occuring on my server

You should probably contact the app vendor.  Support information is below

Good luck!

To give more context:

I have googled this, multiple pages point back to this link:

which is dead/doesnt exist

There are no errors/feedback I have seen from the assistant/logs. Nothing has popped up. The other apps migrated successfully. This one sat and didnt progress.

Which app?  If you identify it, we could probably give more assistance.

Hello Robert, sorry didnt know the actual app mattered, just thought it was an overall process to kill. The app in question is: Scroll Word Exporter for Confluence

You can always use the waybackmachine website to look at archived versions of dead pages, it's saved my butt a few times:

Anyways, here's an improved version of the code from that page, this might help someone later if they need to set running or created (queued) migration plans to FAILED:

SELECT * FROM jira.scheduler_clustered_jobs WHERE job_runner_key LIKE '%migration%';
--DELETE FROM scheduler_clustered_jobs WHERE job_runner_key LIKE '%migration%';
SELECT * FROM MIG_STEP WHERE executionStatus = 'CREATED' OR executionStatus = 'RUNNING'
--UPDATE MIG_STEP SET executionStatus = 'FAILED' WHERE executionStatus = 'CREATED' OR executionStatus = 'RUNNING'
SELECT * FROM MIG_TASK WHERE executionStatus = 'CREATED' OR executionStatus = 'RUNNING'
--UPDATE MIG_TASK SET executionStatus = 'FAILED' WHERE executionStatus = 'CREATED' OR executionStatus = 'RUNNING'
SELECT * FROM MIG_PLAN WHERE executionStatus = 'CREATED' OR executionStatus = 'RUNNING'
--UPDATE MIG_PLAN SET executionStatus = 'FAILED' WHERE executionStatus = 'CREATED' OR executionStatus = 'RUNNING'

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events