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Help migrating users between cloud instances

Drew Norman
Drew Norman
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April 20, 2022

I am currently planning a migration from one cloud instance to another.  As part of this migration I have users which have accounts utilizing their old email addresses in the source instance and utilizing their new email addresses in the destination instance.  How do I map these email addresses such that issues, etc. which are assigned will utilize the new email addresses?

 

For clarification, I have the following:

 

sourceinstance.atlassian.net

ISSUE-123 assigned to joe@sourceinstance.com

ISSUE-124 assigned to sue@sourceinstance.com

 

I want to migrate to

destinationinstance.atlassian.net

ISSUE-123 assigned to joe@destinationinstance.com

ISSUE-124 assigned to sue@destinationinstance.com

 

And also insure that I don't have two user accounts in my destination instance.

 

When I look at id.atlassian.com, these are managed accounts using SSO.

 

Thanks!

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Sean Razo
Sean Razo
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June 29, 2022

Hello Drew,

 

We are thinking of doing the same thing where I am.  Did you receive any feedback?  What did you ultimately end up doing?

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