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Help migrating users between cloud instances

I am currently planning a migration from one cloud instance to another.  As part of this migration I have users which have accounts utilizing their old email addresses in the source instance and utilizing their new email addresses in the destination instance.  How do I map these email addresses such that issues, etc. which are assigned will utilize the new email addresses?


For clarification, I have the following:

ISSUE-123 assigned to

ISSUE-124 assigned to


I want to migrate to

ISSUE-123 assigned to

ISSUE-124 assigned to


And also insure that I don't have two user accounts in my destination instance.


When I look at, these are managed accounts using SSO.



1 comment

Hello Drew,


We are thinking of doing the same thing where I am.  Did you receive any feedback?  What did you ultimately end up doing?


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