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Error using the beta migration cloud assistant for JSD

Hi all,

I'm getting an error when migrating my service desk from server to cloud using 1.5.7-SNAPSHOT, the users, groups and customers are successful but projects fails quickly at 0%. Please see the screenshots attached but the error in the log is;

2021-09-17 16:13:39.046 ERROR EFS project-export We couldn't export Project EFS. Reason: java.lang.NoSuchMethodError: com.atlassian.servicedesk.api.approval.ApprovalQuery.issue()Ljava/util/Optional;.
2021-09-17 16:13:42.017 ERROR EFS project-export We couldn't export Project EFS. Reason: java.lang.NoSuchMethodError: com.atlassian.servicedesk.api.approval.ApprovalQuery.issue()Ljava/util/Optional;.
2021-09-17 16:14:44.788 ERROR EFS project-export We couldn't export Project EFS. Reason: java.lang.NoSuchMethodError: com.atlassian.servicedesk.api.approval.ApprovalQuery.issue()Ljava/util/Optional;.

Can you please let me know how I could fix this issue ?

Thank you.

 

Chris

1 answer

3 votes
Laura Holton Community Leader Sep 28, 2021

Hi @Chris 👋

You mentioned screenshots but there are none attached, are you still having this issue?

All the best,

Laura

Hey Laura,

It was resolved with a recent addon update from Jira.

Like # people like this
Laura Holton Community Leader Sep 28, 2021

Fantastic!

Like Sarah Preston likes this

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