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Cloud migration

Hi All,

When I try to migrate via "Jira Cloud Migration Assistant" I get an error: "139:Groups contain permissions for products that do not exist on your cloud site. Enable Jira Work Management in your cloud site and try again."

Based on this, it is clear what needs to be added JWM to the cloud.

BUT, when I try to do this in product management, I get the following message:

"Payment overdue

Unfortunately, you can’t add Jira Work Management to this site until payment is made."


It’s also interesting that I don’t see the JWM in my products, but if I click on the product change ("Switch to" button on in the upper left corner), I see the JWM in the list and I can go there

Please, help.

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0 votes
Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 28, 2022

Hi @Administrator ,

did you get a response from Atlassian?

Got the same problem today ....


0 votes
Ravi Sagar _Sparxsys_
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 19, 2022

Hi @Administrator 

I would recommend raising a ticket for Atlassian support to help you with this issue.


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