Cloud migration

[Administrator]

Hi All,

When I try to migrate via "Jira Cloud Migration Assistant" I get an error: "139:Groups contain permissions for products that do not exist on your cloud site. Enable Jira Work Management in your cloud site and try again."

Based on this, it is clear what needs to be added JWM to the cloud.

BUT, when I try to do this in product management, I get the following message:

"Payment overdue

Unfortunately, you can’t add Jira Work Management to this site until payment is made."

It’s also interesting that I don’t see the JWM in my products, but if I click on the product change ("Switch to" button on in the upper left corner), I see the JWM in the list and I can go there

Please, help.

[Kai Becker]

Hi @Administrator ,

did you get a response from Atlassian?

Got the same problem today ....

Kai

[Ravi Sagar _Sparxsys_]

Hi @Administrator 

I would recommend raising a ticket for Atlassian support to help you with this issue.

Ravi