Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

After migrating Jira and Confluence to the cloud, we got broken links

couda September 28, 2023

After performing Migration Server to Cloud, the Confluence links in Jira tickets and vice versa are broken.

I followed this link: https://confluence.atlassian.com/confkb/after-a-successful-server-to-cloud-migration-url-links-are-broken-in-the-new-cloud-instance-1077781093.html

The instructions say to contact the Migration Support Team to resolve the issues.

How do I contact the Migration Support Team?

2 answers

Suggest an answer

Log in or Sign up to answer
0 votes
abhishek_sharma03
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 28, 2023

Hi @couda - The broken links are fixed from backend by Atlassian Support engineers. Kindly raise a support ticket with the team. If you have purchased standard or premium subscriptions please create a ticket at https//:support.atlassian.com . Please mention the SEN and site url for them to take action.

BR

Abhishek

0 votes
couda September 28, 2023

When I try to contact support via https://support.atlassian.com/contact/, I only get two options:
- Getting help from Atlassian Community
- Check out our Confluence how-to guides

Kian Stack Mumo Systems
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 28, 2023

@couda

 

Did you migrate to a free site?

couda September 28, 2023

We have the following licences:

Starter License:
- Jira Software Server
- Confluence Server

Standard License:
- Jira Software Cloud
- Confluence Cloud

TAGS
AUG Leaders

Atlassian Community Events