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After migrating Jira and Confluence to the cloud, we got broken links

Edited
couda
couda Sep 28, 2023

After performing Migration Server to Cloud, the Confluence links in Jira tickets and vice versa are broken.

I followed this link: https://confluence.atlassian.com/confkb/after-a-successful-server-to-cloud-migration-url-links-are-broken-in-the-new-cloud-instance-1077781093.html

The instructions say to contact the Migration Support Team to resolve the issues.

How do I contact the Migration Support Team?

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Like Dominika Kuraś-Moskwa _Deviniti_ likes this
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abhishek_sharma03
abhishek_sharma03
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Sep 28, 2023

Hi @couda - The broken links are fixed from backend by Atlassian Support engineers. Kindly raise a support ticket with the team. If you have purchased standard or premium subscriptions please create a ticket at https//:support.atlassian.com . Please mention the SEN and site url for them to take action.

BR

Abhishek

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couda
couda Sep 28, 2023

When I try to contact support via https://support.atlassian.com/contact/, I only get two options:
- Getting help from Atlassian Community
- Check out our Confluence how-to guides

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Kian Stack Mumo Systems
Kian Stack Mumo Systems
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Sep 28, 2023

@couda, 

 

Did you migrate to a free site?

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couda
couda Sep 28, 2023 • edited

We have the following licences:

Starter License:
- Jira Software Server
- Confluence Server

Standard License:
- Jira Software Cloud
- Confluence Cloud

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