5 months 'til server end of support: Guidance, new offers, and more to help you migrate to cloud
Hi Atlassian Community,
I’m Disha Rustogi and I look after Product Marketing for Enterprise Platform at Atlassian. Support for server products ends February 15, 2024, which means we’re now less than 5 months away. As we approach this milestone, we understand that the journey to cloud might seem like a big undertaking if you haven’t started yet. However, I want to assure you that our team is here to help you every step of the way. In this post, I’ll share details on new offers available to you and examples from customers who've already made the move. Make sure to check out the full blog to learn more about key actions you need to take to prepare for a migration.
🆕 Claim your free 6-month Cloud Migration Trial
Discover what makes our cloud products different
For those of you who haven’t started a Cloud Migration Trial yet, now's the perfect time. From now until November 30, 2023, we’re offering a free 6-month Cloud Migration Trial for Jira Software, Jira Service Management, Jira Work Management, and Confluence. Cloud Migration Trials are associated with an existing Support Entitlement Number (SEN), so each SEN is eligible for one Cloud Migration Trial. Use your trial to explore and assess cloud, plan your migration, and then contact our team once you’re ready to start your production migration.
For Bitbucket customers, you can start with Bitbucket Cloud’s free version which includes all our core features. Contact our team with questions on migrating your code.
🆕 After you’ve claimed your Cloud Migration Trial, activate free Marketplace app cloud trials
Extend your experience on cloud with apps
Historically, due to Marketplace app trials that were shorter than Cloud Migration Trials, it’s been more difficult to plan and test a migration that includes apps. We’re excited to share that you’ll soon have the ability to include your apps (from participating Marketplace partners) for the entire duration of your Atlassian product cloud migration trial or the duration of your associated server app maintenance or Data Center app subscription, whichever ends earlier.
🆕 Explore eligibility for step-up credits & dual licensing
Strengthen your business case and don’t double pay during your migration journey
While you evaluate and build your business case, we recommend looking into whether you’re eligible for migration incentives.
We often see customers who want to migrate wait until their server maintenance is up to realize their full contract value. However, we want to eliminate this cost barrier so that you can start your journey as soon as possible, especially for smaller simpler migrations, which can typically take 1-3 months on average. Take advantage of step-up credits to apply any maintenance left on your server contract as a credit to your cloud subscription.
With server end of support in just a matter of months, our largest migrators may feel especially pressed for time to migrate bigger, more complex instances. But, rest assured, starting September 12, 2023, if you purchase an annual cloud subscription before February 15, 2024, Atlassian & participating Marketplace partners will offer up to one year of server support. This ensures that you won’t introduce security risks by remaining on server during your migration journey.
To be eligible, the annual cloud subscription must be for 1,001 or more users (Jira Software, Jira Work Management, or Confluence) or 251 or more agents (Jira Service Management). We will also accept expired server maintenance or Data Center subscriptions if they are no more than 30 days past their expiration date.
Why move to cloud?
Work smarter, and faster
By moving to cloud, you’ll spend less time on maintenance and more time transforming your business. From increased productivity and faster insight-driven decision-making to improved cross-functional collaboration and employee engagement, our cloud platform can transform how your teams get work done. Today, over 250,000 customers now power collaboration using our world-class cloud platform. But don't just take our word for it—listen to the success stories of those who have already made the leap. You can also join our upcoming panel webinar featuring Tracy Woo, Senior Analyst at Forrester, alongside customer panelists Erica Larson, Process Engineer at Clearwater Analytics, and Chris Tolly, Senior DevOps Engineer at KPMG UK to learn why they prioritized a cloud migration and how it has since resulted in better-connected teams, technology, and data.
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Consider Clearwater Analytics, a prominent investment accounting software company based in the US. Process Engineer, Erica Larson, says "Overall, migrating to Atlassian cloud has totally been worth it.” Today, they are reaping the benefits of cloud-only offerings, such as AI-driven virtual agents for service management, automation capabilities that have significantly decreased their ticket volume, and cross-product smart links that keep teams connected—like embedding an entire Scrum board into a Confluence page.
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Or hear from Iress, a financial services software company in Australia that offloaded server maintenance to focus on service. Since migrating to Jira Service Management Cloud Enterprise, they’re now seeing a 20% reduction in tickets and the ability to resolve over half of their tickets within a single day or less.
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Jira Software Cloud marked a new era for Celonis, a market leader in process mining based in Germany. Their cloud transformation has resulted in freeing up resources to scale securely, deploy faster, collaborate more efficiently, and offload maintenance to focus on innovation.
The impact for our customers isn’t limited by industry or geography; it’s a universal movement towards a cloud-first future. Now, the question is: Are you ready to join this transformative journey? Read the full blog to learn more about key actions you need to take to prepare for a migration. As always, we’re here to answer any questions you may have about starting your journey to cloud.
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