Virtual Agent Intents - checkbox custom field support

[Jaduki]

Hi,

I wanted to know  about the types of custom fields supported by the virtual agent. I recently attempted to create an intent that included a checkbox field to gather information from customers, but I encountered a message indicating that this field type is not available. Could you provide more details on which custom fields are supported and if there are any workarounds for this situation?

Thank you!

[Rodney Estrada]

Hi @Jaduki ,

Sounds like a similar problem I had. If the error occurs when trying to save the JSON syntax for your custom field, make sure you have curly brackets at the beginning and end like this...

{

"customfield_11440" : [{ "value" : "option1"}, {"value" : "option2"}]

}

If the problem is different, reply with a screenshot of the error.