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JSM - Adding images to Virtual Agent intents

David O'Dowd
David O'Dowd Oct 02, 2023

Hi All,

We're getting stuck in to using the Virtual Assistant and very excited about the possibilities!

One of the main sticking points we are encountering right now when creating intents we cannot include images in the steps.

Including images would be immensely beneficial, and as someone who was a trainer in their past life I'm a great believer in showing not saying. 

Has anyone figured a workaround for this?

For context, the images are currently located in one of our Confluence spaces.

Thanks!

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Daniella Latham
Daniella Latham
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 02, 2023

Thanks for the feedback, @David O'Dowd

I'll give our product team a heads up on this.

If you haven't already, please check out our AMA session for Virtual agent and JSM: 

https://community.atlassian.com/t5/Jira-Service-Management/AMA-Virtual-agent-and-AI-for-Jira-Service-Management/qaq-p/2471437

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David O'Dowd
David O'Dowd Oct 03, 2023

Thanks @Daniella Latham , already registered for it!

If there is some workaround for the time being that the product team could suggest, I'd really appreciate it

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