Hi @Andrew Gross
Sorry to hear you’re having trouble with Atlas and submitting a support request. Here are a few steps and suggestions that might help resolve this issue:
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Verify the URL: Ensure that the URL you’re trying to use is correct and specifically tied to your instance of Atlas. The link you provided might not be valid for a support request.
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Access Atlassian Support Directly: Instead of using the URL you mentioned, try visiting the Atlassian Support page directly. Once there, log in with your Atlassian account and navigate to the "Get Help" section. From there, you can raise a support ticket for your issue.
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Browser Troubleshooting: You’ve already tried clearing cookies and switching browsers (Chrome and Vivaldi). In addition to this:
- Ensure your browser is up to date.
- Try using an incognito or private browsing mode to rule out browser extensions causing interference.
- If possible, test the behavior on another network or device to check for network-related issues.
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Check Permissions with Your Admin: Since your local administrator didn’t find an issue, ask them to double-check your Atlas permissions. They can confirm whether your account has the proper access levels and visibility for the data you're expecting to see.
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Uploading Screenshots: In the Atlassian Community, you can upload screenshots by clicking the photo icon (it looks like a small landscape image) in the reply editor. Screenshots might help the community better understand your issue.
If none of these steps help, and you’re still unable to file a support ticket through the Atlassian Support portal, consider reaching out to Atlassian directly via their social media channels or community moderators.
Hope this helps! If you have any updates or additional details, feel free to share them here.
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