The dev instance jira url is redirecting to production with the PROD SSO config (after dev refresh)

[Lakshmi CH]

Hello Team,

We are planning to upgrade the dev server instance (from v8.7.1 to v8.13.3,long term support release), As part of the upgrade process, we refreshed the the dev environment with our working production environment, and this is the first Dev refresh since the sso implementation (we are using SAML Single Sign On for Jira), After the refresh the dev jira url directing to production again with SSO. We think that Since the data refresh is a copy of the current prod instances the sso plugin redirects it. Could you please suggest us how to turn it off? or what is the process to follow.

Thanks!

[Christian Reichert (resolution) · Accepted solution]

Hi!

Sounds like you might be using our Plugins for SAML (https://marketplace.atlassian.com/search?query=saml%20resolution%20gmbh)

Here are some links that hopefully help you resolve this:

• Here is how to bypass SSO if the ?nosso Parameter is enabled in the config
• Here is how to disable our Plugin on startup
• Here is some information what you need to do when you clone an instance to make SSO work again against your IdP as a new SP. 

Hope this helps.

Cheers,
Chris

P.S. Full disclosure, I work for resolution, a marketplace vendor.

[Lakshmi CH]

Thank you so much @Christian Reichert (resolution)  for your quick response. We are checking the posted urls and get back to you if we have any questions.