Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Love Insight on Prem, Struggle with Insight in Cloud


I'm used to Insight in on Premise hosted Jira instances for years and found the integration of Jira into Insight and vice versa very powerful.

For one of my customers I evaluate a migration to Cloud and are quite disappointed about the features the Jira - Insight integration offers there. But maybe I miss something, so here is my question:

The customer has implemented a Service catalog in Insight. It also documents which user has booked which service. There is also a VIP service. Users who have booked this service get different SLAs and higher priority within Jira Service Desk.

When an issue is raised I use an automation rule to determine if the user is a VIP user and set specific fields in the issue. What I found to be straight forward in Jira on Prem, I do not see how to implement that in Jira Cloud, e.g. there is no iqlFunction available.

Anybody any ideas? Thanks.


1 answer

0 votes
Laurens Coppens Community Leader Feb 18, 2021



Since Atlassian has purchased mindville and thus Insight, they are working very hard on integrating it in cloud.

I have the same issues and concerns then you, but I'm confident that the feature set will expand in the upcoming months so i would be patient for now.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Cloud Migration

⭐️ Star in a Migrations Marketing Video! ⭐️

Hi all! Our Migrations Marketing team is looking for customers who have migrated over 1,000 users to Atlassian Cloud (Jira Software, Confluence, Jira Service Management, or Bitbucket) to be feature...

215 views 0 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you