Migrating projects between cloud sites is a complex process. You told us about your need for a better way to achieve this migration. We’ve also received a large number of votes and comments on this related JAC ticket.
We hear you.
We’ve been working to build a simple path for migrating projects between cloud sites within the same organization, and today I want to share details of an early access program for Jira Cloud-to-Cloud Migration, a new feature within Jira. The goal of the early access program is to test real-world data migration and to get feedback from your experience, thereby helping us build a robust product before we offer the capability more broadly.
The Jira cloud-to-cloud migration feature is under active development and while we don’t migrate everything yet, we are building capabilities to migrate all types of Jira project data and configurations. This early access program is best suited for customers with these use cases:
Customers who want to move Jira Software Classic and Jira Core projects and related data.
Customers who are looking to migrate in April and May 2021
Note that we recently changed the project type label, where Jira Classic project will be called company-managed projects. You can read about the change in more detail here.
You can read more about the cloud-to-cloud and other ongoing early access programs, from this announcement by Partha Kamal, Head of Migrations.
How to participate in the program
You can sign up for the Jira cloud-to-cloud migrations early access program using this form. Once you submit the details, we will contact you via a support ticket. We may have additional questions to understand your requirements. If you’re eligible, we’ll provide you:
Access to the Jira cloud-to-cloud migration feature
A dedicated content space with the documentation you’ll need
Technical support from Atlassian
Once you’ve access to the feature, either the support team will help you with the migration, or you’ll be able to migrate yourself with the simple journey that we are building. If you’re working with an Atlassian Solution Partner on your migration, please let us know within the form.
What we’re looking for
We want your feedback to understand how the Jira cloud-to-cloud migration went for you and how we can improve this capability further. We’ll use the support ticket or the documentation space created for your migration as a point for feedback, but we may additionally also want to do an interview to get detailed feedback.
We are looking for feedback on:
Whether the experience works for you, including any bugs or issues
What documentation or information you need to use the tool
What was helpful and easy
What was difficult or just didn’t work
Performance issues, if any
Additional features you might want
Key features of Jira cloud-to-cloud migration
Users will be able to select Jira Core and/or Jira Software Classic project(s) from the source site to migrate to a new or existing site. With each project you will also be able to:
Migrate project data for selected project(s), including all related issues
Migrate all attachments related to selected projects
Migrate configurations related to selected projects
Migrate all users
Planning and troubleshooting your migration
If you have questions throughout the process, you’ll be able to ask in a private Atlassian Community group created specifically for this early access program. You’ll be able to provide your feedback through the dedicated documentation space.
You'll also be able to contact support at any time through your Jira support ticket.