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Cloud Migration Demo Q&A Follow-up

Hi Community!

Thanks to all of you who have joined our ongoing, bi-weekly Cloud migration demo! We’ve received so many great questions so far covering everything from cloud migration strategies and methods to how to make the most of your free cloud migration trial. In this post, we’ll cover questions that have been asked (especially if we couldn’t get to yours!) and highlight some helpful resources to bookmark.

The questions are categorized by the topics below:

  • Cloud migration process

  • User migration strategy

  • Migration tools and trials

  • Product-specific migrations

  • Apps and integrations

  • Cloud product and platform

We’ll be updating this post twice a month with new topics and questions that come through, so make sure you follow the post for updates. If you have more questions around cloud migration, comment here and we’ll get to them as soon as we can.

And lastly, if you’ve missed a demo or want to attend one in the future: register here for demos with live chat Q&A with Cloud Migrations Managers or watch the recording on-demand.


Top cloud migration resources to bookmark

Questions on the cloud migration process

  • We have multiple on-premise licenses of Jira Software, Confluence, and Bitbucket. Is it possible to migrate multiple licenses one by one into one large cloud license? Yes, we would recommend a Phased approach for migrating multiple licenses of multiple products. For Jira, use Jira Site Import for the first Jira instance and Jira Cloud Migration Assistant for the additional instances. For Confluence, use the Confluence Cloud Migration Assistant. Bitbucket Cloud Migration Assistant is coming soon, sign up for the Early Access Program here.

  • Can we test our migration in a cloud sandbox environment? Yes, we recommend testing your migration using a free Cloud Migration Trial. You can also test your migration using a standard 7-day free trial of our cloud products or purchase the Premium or Enterprise plan of our cloud products to use the Sandbox feature.

  • Do webhooks get moved over during a migration or do they need to be reconfigured after the migration? Webhooks will need to be re-configured after your migration.

  • Is it possible to migrate older versions of Jira and Confluence? If so, what migration method is recommended? We recommend upgrading prior to your move to cloud for a less complex migration. We ask that versions are at or above 7.13.1 for Jira Software, 3.0.0 for Jira Service Management, and 5.10 for Confluence. You can also use the Jira Site Import method, for versions 7.13.1 or above.

  • Do customized workflows migrate seamlessly? Migrating custom workflows will vary on the migration method being used. If you are using the Cloud Migration Assistants, we recommend reviewing what data is covered for Jira and Confluence.

  • Is it possible to run a test migration with my cloud site and delete the data prior to the production migration? Yes, you can reset and delete data from your test site to run a new migration using the steps here, or you can setup a separate testing site than your production site to avoid configuration drift. Please note that if you're using the Cloud Migration Assistants, some data may not be reset.

  • We need to move from one cloud license (Jira Software and Jira Service Management) to another. What is the recommend approach? Currently, merging existing cloud sites isn't supported for Jira, but we're working to fix this. Coming soon, we'll be launching an Early Access Program (EAP) for Jira cloud to cloud migrations. If you’re interested in participating, please fill out the survey. To merge cloud sites today, you can use a CSV import of the issues, or restore the cloud backups on a temporary on-premise instance, and move it back to cloud with the Site Import method. See our Merge Multiple Jira Cloud sites documentation to learn more.

  • What's the best approach when you have to migrate Jira Service Management & Jira Software? The best way to migrate Jira Service Management (formerly Service Desk) is to use the Jira Site Import method, which will migrate both products at the same time.

  • Can you start fresh - then import at a later date? While it is possible to start fresh then import data at a later date, doing so will limit the migration methods available to your team at that later date. For example, doing a lift/optimize and shift using the Jira Site Import method will overwrite anything that’s on the destination cloud site. If you use Jira Cloud Migration Assistant, it will not overwrite your projects in cloud, but you may encounter other issues like project duplication. Depending on your timeline, it may be helpful to keep everything on-premise until you have a migration strategy and method decided for simplicity down the line.
  • Is there a way to recover cloud data that was overwritten? If you have already performed a site import and did not backup your cloud site first, there is not a way to recover the data. If you have not already run the site import, you can take a site backup from cloud and restore it to either a new cloud site or a Data Center instance. If you have existing data that you want to retain in cloud, our recommendation is to use the Jira Cloud Migration Assistant which will not overwrite the data.
  • For large enterprise customers, are you recommending the optimize and shift migration strategy or the phased approach? For large enterprise customers, we recommend Optimize and Shift. This gives you an opportunity to clean up your server data before moving, and move all at once. A phased approach is another great option, however, does tend to draw out the total time the migration will take as each phase requires its own test and UAT cycles. You can weigh the pros/cons of each approach using our comparison documentation.

Questions on user migration strategy

  • How can we exclude users from our migration? When using Jira Cloud Migration Assistant, you won’t be able to exclude users and only migrate data. If you’re using the Jira Site Import method, you can have Atlassian Support assist with a manual CSV import of users where you can add a column to your CSV file that says whether a user should be active. If you've already migrated your users or synced your external directory to your cloud site, the Cloud Migration Assistants will not migrate these users but will instead just link their data from server to their cloud ID.

  • If we are migrating two different server products on the same cloud site, do they need to have the same user count (ie do both Jira and Confluence need to have 200 users?) No, you can still have separate user counts per license. The only caveat is Marketplace apps, which have to be at the same user tier as the parent product.

  • If my users have different email addresses between the on-premise instance and the new Cloud instance, is there a way to map those users prior to migration? In order for data to be migrated successfully (and because we link data to existing users in cloud), email addresses should be updated in server before migrating. If you’re using the Cloud Migration Assistants to migrate, they will look for email address errors.

  • What is an Atlassian Organization and how do I create one to manage my team? When you create a new instance of an Atlassian cloud product, you’ll be able to manage your site and users from the Atlassian Organization that is automatically created. An Atlassian Organization is an umbrella over all of your Atlassian cloud sites and products. Jira and Confluence can be part of an Atlassian Organization but currently, Bitbucket cannot be associated with an organization.

  • We're using a self-hosted LDAP as our user authentication method. Do we need to use Atlassian Access and Okta to integrate this into our cloud environment? Yes you must use Atlassian Access. Access is a separate product, which acts as the bridge between your identity provider and Atlassian cloud products. If you don’t have a supported identity provider, Atlassian offers a partnership with Okta for a free account. Visit Atlassian Access and cloud migrations and Configure user provisioning Active Directory or LDAP to learn more.

  • Can we still use our on-premise Active Directory or do we need to enable it in cloud? Yes you can still use your on-premise Active Directory, but in order to connect it with your Atlassian cloud products, you will need to purchase Atlassian Access and a cloud identity provider. The cloud identity provider will work as the connection between your on-premise Active Directory and Access.

  • Can we migrate projects with inactive users? Yes project data mapped to inactive users won't be lost and can be migrated.

  • I need to migrate Jira and Confluence server licenses and I have an identity provider for SAML, so I’ll need Atlassian Access. Which product should I migrate first and which cloud migration trial should I activate first? If you are planning on setting up SCIM user provisioning, we recommend migrating Jira first or not connecting SCIM until after Jira is migrated. If not, then order doesn’t matter if you’re using the Jira and Confluence Cloud Migration Assistants. Visit determine your user migration strategy and Atlassian Access and cloud migrations to learn more.

  • What is SCIM user provisioning? SCIM user provisioning integrates an external user directory with your Atlassian organization. This integration allows you to automatically update the users and groups in your Atlassian organization when you make updates in your identity provider. For example, with user provisioning, you can create, link, and deactivate managed Atlassian user accounts from your identity provider.

Questions on migration tooling and trials

  • How does the free cloud migration trial work? The cloud migration trial is designed to give you more than 7 days to explore and evaluate features and pricing plans in cloud, as well as test your cloud migration. The duration of the trial matches the remaining maintenance of your self-hosted instance, and matches the user tier. If you have 6 months remaining on your Jira self-hosted license with 500 users, you will be eligible for a free, 6 month Jira Software Cloud migration trial for 500 users.

  • Will the Cloud Migration Assistants work with Jira Service Management? What about plugins? Currently the Jira Cloud Migration Assistant does not support the migration of Jira Service Management data, but we are working to have this capability developed soon (see our cloud roadmap for details). If you’re interested in getting early access, sign up hereIf you need migrate Jira Service Management now, we recommend the Jira Site Import method, which requires generating an XML backup of the server instance and restoring it in cloud. Automated app migrations within Cloud Migration Assistants are actively being worked on, but are not currently supported (see our cloud roadmap for details).

  • Does the Cloud Migration Assistant work when users are stored in external directories (e.g. LDAP, AD)? If you’re using the Cloud Migration Assistants, users must be synced to the Jira and/or Confluence user directories (which are internal to the product) for them to be successfully migrated. Users do not need to be physically present in the Internal Directory. Learn more here.

  • If I increase the number of licenses in my on-premise sites, will the cloud migration trial change? If you own multiple server or Data Center licenses, you are able to activate a separate cloud migration trial for each license with a unique Support Entitlement Number (SEN).

  • I have a Data Center subscription with 500 users, if I start my cloud migration trial and half way I upgrade to 1000 users, will the cloud trial also upgrade to 1000 users while still being free? Yes, if you upgrade your Data Center license from 500 to 1000, your cloud trial can be upgraded as well, and still be free. For support reach out to our Customer Advocate team here.

  • Will the Cloud Migration Assistant import filters and filter subscriptions, as well as project schemes and custom fields? Jira Cloud Migration Assitant only migrates filters for individual projects. Cross project boards filters are not yet supported but are coming soon. You can visit our documentation for specifics on what data the Jira Cloud Migration Assistant migrates here.

  • If I already have the free version of a cloud product and I want to migrate my on-premise data to it, how do I set up the 60-day free cloud trial? You can turn your Free site into the cloud migration trial here. If your site doesn’t appear here, please contact support to manually switch it for you.

  • How is the data exported and imported by the Cloud Migration Assistants? The CMA will use a mix of processes to export and import data, such as an individual and automatic XML export and import for spaces/projects, and an API for exporting and importing users.

  • If your maintenance expires and you renew it, can you continue to use the cloud migration trial? Yes, you will have a cloud migration trial for 12 months as long as you have an active server license.

  • Do the migration assistants work for migrating from our own cloud to the Atlassian cloud? If your own cloud is a server/DC license running on something like AWS, we'd still consider that on-premise so the Cloud Migration Assistants would work in this case.

Questions on product-specific migrations

  • What are the steps for migrating Jira Service Desk (Server) to Jira Service Management (Cloud)? Currently the best way to migrate Jira Service Management (Former Service Desk) is to use Jira Site Import. We are actively working to add this feature to Jira Cloud Migration Assistant and it will move Jira Server Management projects in Q2 2021.

  • Why is all-at-once approach recommended when using Jira Service Management? The migration of Jira Service Management is currently not supported by the Jira Cloud Migration Assistant (but will be soon). To migrate JSM data, you’ll need to use the Jira Site Import method, which only allows for an all-at-once approach. Keep in mind this method will delete any existing data on the cloud site. Learn more about different migration methods here.

  • What are the plans to support Bamboo? We plan to make Bamboo Data Center available in the near future. Until further notice, you will still be able to purchase new licenses for Bamboo Server. Visit the Bamboo roadmap to learn more.

Questions on apps and integrations

  • Are SVN integrations still supported after migration? The Svn Gateway - Subversion links in Jira app in the Atlassian Marketplace allows for an SVN integration in Jira Cloud.

  • Is the cost of cloud products different from the cost of apps? Yes, your cloud apps will sit within your cloud site. You will need to purchase your apps separately from your cloud products.

  • Do I need to purchase a new license for my Marketplace apps in the cloud while I run test migrations? You will have a 30-day trial period for your Marketplace apps. After the trial concludes for the app, you will need to purchase in order to continue using the product. You can also reach out to the Marketplace app vendor to request an extension of your trial.

Questions on the Atlassian cloud platform and products

  • Can we request our data should be hosted where the company operates? Yes, data residency allows customers to specify which geography to host their data in. Data Residency is currently supported in our Cloud Enterprise plan for the US and EU, and will be coming soon to Standard and Premium cloud plans. To learn which types of data are covered or how it works visit our documentation. Sign up for updates on when data residency will be available in Standard and Premium here. You can also visit our cloud roadmap to see which geographies are coming soon, and what additional features we are working on.

  • Where can we find the pricing for cloud? To better understand the total cost of ownership of cloud relative to your current self-hosted setup, visit out cloud savings calculator. To compare your current server products and app portfolio to cloud, visit our personalized price comparison tool.

  • How will accessing a cloud instance of Jira differ from our current self-hosted instances? Should we expect large changes to UI and navigation in the new platform? While our server and cloud Jira products provide the same benefits, there are some differences in features, functionality and UI. View our documentation to get a better understanding of those differences and what changes your end users can expect.



This is awesome ! Thank you for providing all these resources in one place ! I have booked marked this page for future reference.

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Kesha Thill Atlassian Team Mar 24, 2021

@Kushal Amin awesome! glad it's helpful! We'll also be updating this post with new Q&A after our demo sessions (which you can still register for! link at the top of the post 🙂 )


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