Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,692
Community Members
 
Community Events
165
Community Groups

"Change your Atlassian password" from an Admin that does not exist

Dear Alassian,

today one of my colegues received a strange message on is email asking to reset the password from a admin that we don't know. All the links seem to redirect to a valid instance of atlassian but this email was incorrecly sent.

We treated this message as phishing, but I think this may be a error on your side. Please confirm.

"Hi Enrique Bernet,
Your administrator, Stephan Bakker, requests you to change the password for your Atlassian account:
enrique.bernet@sharewire.net"

Link at the button

 

Screen Shot 2017-04-07 at 10.52.36.png

1 answer

0 votes

This Stephan Bakker is (at least) a site admin for your site, and should show up in the list of users, so you should be able to identify them from that.  And remove him if you're unsure of who he is.

Atlassian people generally won't touch user accounts unless specifically asked to do so on a support request, and they use recognisable Atlassian support accounts to do it.

It could well be a phishing attempt (especially if you can't find him in your directory), but it's not Atlassian sending this mail.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Account

How to change your Atlassian account email address

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

1,086 views 2 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you