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I've changed my company 2 months ago and I'd like to "migrate" the information (mainly from community activity & history) from the last one "email@example.com" to the new one "firstname.lastname@example.org" before delete the first.
Could you help me with that, please?
If you've already got activity on your new Atlassian Account at your new company (e.g. Jira, Confluence usage, etc), then changing the email address at id.atlassian.com won't work. We do have some guidance for this scenario.
That didn't work! My email is locked down because it's associated with my company
In this case, you should create a new Community account using your preferred personal email address. Once set up, actually log in to the Community using this account that is now associated with your personal email address. Important: Do not create any new activity with the new account, as it cannot be migrated or combined with your previous activity.
Then, email email@example.com with the following information:
- A link to your original Community profile (the one associated with your company email address) and include the old email address
- A link to your new Community profile (the one associated with your personal email address) and include the new email address
Your Community Managers can then work to re-associate your history with the profile attached to your personal email address. Remember: Any activity from your new profile will not be migrated, so it's best to leave it blank/unused.