Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I add a technical contact for a license?

I am currently the only technical contact for my Atlassian license, but I would like to add a colleague?

How do I do that?

4 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

6 votes
Answer accepted

Each Atlassian license can be associated with an unlimited number of 'Technical' and 'Billing' contacts.

There is always one 'main' Technical contact and one 'main' Billing contact -- these are the people we contact for specific quesitons about the license. However, you can also add more technical and billing contacts.

Technical contacts have the ability to request Support for their license.

Billing contacts are contacted regarding payment of licenses and invoices.

If you're not a big company, it's perfectly OK to have one person listed as both the Technical contact and the Billing contact.

To add or remove Technical and Billing contacts, go to https://my.atlassian.com and login as a user who is already associated to a license. You can then add and remove other contacts.

If somebody in your company leaves, or somebody joins your technical team, be sure to add them as contacts so they can get Technical Support and be informed of product-related information such as new version releases.

2 votes
Ernest Atlassian Team May 30, 2011

Some useful tips on managing your my.atlassian.com account can be found here:

http://www.atlassian.com/software/jira/licensing-faq.jsp#myaccount

Technical contacts can be added by going to https://my.atlassian.com under My Account. You can add the technical contacts for each of the licenses you own after expanding the relevant license details.

You can promote users to the 'main' position with the up arrow next to their email address, and remove them with the small 'x' next to their email address.

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

TAGS
Community showcase
Asked in Atlassian Account

Upcoming AMA with the Atlassian Identity Product Managers!

"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...

1,108 views 8 17
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you