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Can't change e-mail or delete an Atlassian account


I tried to change e-mail to my main account but I received this email:

"Your email change request could not be processed because is already associated with another Atlassian account."

I tried to close/remove the other second old account so I could change the e-mail via this link:

but doesn't work, just load and load and load...

Both are gmail account, how I can close and remove the second account so I can use that e-mail for the first main account?




3 answers

1 accepted

0 votes
Answer accepted
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 12, 2018

Hi Francesco! Can you try using that link to close your account again? If it keeps loading it might be something related to your browser, in that case you could try a different one or the incognito mode, and make sure you're logged into the account you'd like to close. 

If you're still having issues, let us know!

Best regards,


2 votes
Morgan Knicely
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 25, 2018 • edited

To remove the account that has the email you want to use, you must login using that account and go to the close-account link. I suggest trying this using Incognito (Chrome) or Private Browsing (Firefox) window so you can be absolutely sure what account you are logged in with.

  1. Open an Incognito or Private Browsing window.
  2. Go to
  3. Login with the old account that has the email address you want to re-use.
  4. Follow the instructions.
  5. Close the browser window.
  6. Now go to
  7. Login with the account you want to keep.
  8. Follow the instructions to change your account email address.

If the above doesn't work please contact us so we can help you sort it out:

Morgan. doesnt work, there are some info about account deletion but the link doesnt remove account anymore.

Like tmsperera likes this

Same issue i have. I have deleted account created with new Email Id. On deletion, i received email saying "Your Atlassian account will be permanently deleted soon". I hope after deletion i can updated current account with new Email ID.

Hi  Ana Retamal Ortiz,


I want to delete my this account & want to link this current email address with my another atlassian account.


could you please help me as soon as possible.

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