Account is deactivated

[Артём Каргаполов]

I receive the following error message:

You don’t have permission to access this content

It looks like your account has been deactivated.

We've sent you an email with details of who to contact to get more information about this.

The problem I am having is that no email is sent and have no idea what to do next.

My e-mail: artiomkargapolov@yandex.com

[Shannon S]

Hi @Артём Каргаполов,

I'm sorry to hear your account was disabled. The Customer advocates team previously contacted you about this on June 7th. Please check and see if you have an email from them.

In the meantime, you can raise a request with the team below and they can properly inform you of the situation:

Contact customer advocates 

Take care,

Shannon S | Atlassian Cloud support

[Артём Каргаполов]

Unfortunately, I missed the e-mail. Could you give me access for a day to export my data from Trello? It's really important

I will save my personal data, write down all my notes. I had been permanent user of Trello for real long time. I hope, you will help me

[Shannon S]

Hi @Артём Каргаполов,

No worries; once you contact the Customer advocates using the link I shared above, they can help you out.

Take care,

Shannon S | Atlassian Cloud support

[Brant Schroeder]

@Артём Каргаполов welcome to the Atlassian community

You will need to submit a support issue here:  https://support.atlassian.com/contact/#/    It requires that you have an active plan and not a free plan.  They will be able to see your account and assist you.  I will also escalate here just in case you have have a free plan.  

Is this account / product through your work? 

[Артём Каргаполов]

I have a free plan and use the account for my personal use to daily planning and studying. There is the whole life in my Trello