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usuarios no pueden ingresar en Jira

Miguel Orostica
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 21, 2023

Buen día a todos, varios usuarios de mi organización no pueden ingresar en Jira...les aparece el siguiente mensaje :

Request Id: 084d8cd0-39ed-4200-9e50-16a0362f4000

Correlation Id: a013ab85-4f3c-4147-b73a-8f48b18853fc

Timestamp: 2023-09-21T15:24:27Z

Message: AADSTS7000112: Application '46cdaa3f-9339-4b60-bf04-4dd98cd903d7'(Atlassian) is disabled.


Eso pasa al tratar de ingresar o logearse con microsoft, el problema es que para ingresar sin microsoft no les aparece la opción "cerrar sesión", Sino que les dice "Ya has iiniciado sesión con tu cuenta de microsoft"


El problema pasa incluso si ingresan en pestaña oculta o cualquier navegador, la cuenta de microsoft y el error se da siempre.



1 answer

0 votes
Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 21, 2023

Hola Miguel,

Bienvenido a la comunidad de Atlassian.

Tienes integrado SAML SSO? - dado que si es asi los usuarios deberian poder logearse usando el boton de "Continue" y no de "Continuar con Microsoft".

Tienes Atlassian Access?


Hector M

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