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My org uses gsuite integration to manage users.
"All users from G Suite" is added in the settings/"product access" page to both products: Jira Software and Confluence.
Problem: New users do not get access to confluence. (But they do get access to Jira software.)
I tried to disable and re-enable gsuite linking, but had no success.
I can fix the issue on a per-user basis by adding new users manually to the "confluence-users" group, but that's causing extra work for every new user.
Can you please let me know how to fix gsuite integration?
Hello @Mirko Schmidt,
Welcome to Atlassian Community!
Just for a better understanding of the issue, I would like to know if Confluence is enabled on Product Access and if you tried to disabled/enabled it again.
Is it happening since you first integrated your site with GSuite or it started happening after a while?
Does it show any error while or after syncing with GSuite? If it does, please share a screenshot with us (just make sure to hide private information).
Hi @Angélica Luz ,
Yes, Confluence is enabled on the product access page.
Yes, I tried to disable / enable it multiple times with no success.
I think this is happening since I integrated with GSuite. It was never working properly.
I don't see an error popping up. Also, the log file doesn't show anything.
Is there any other place where I could check for additional information?
Thank you for the details, @Mirko Schmidt.
Further investigating this issue, there is one thing that can prevent new users from getting access to Confluence: Space Permissions.
They are not automatically added when GSuite adds them to “All users from GSuite” group, but it works when you add manually the “confluence-users” group because, by default, this group has permissions.
Can you please go to Confluence and click on Cog icon > Space permissions?
On this page, click on Edit permissions and grant permission to “All users from GSuite” > Save.
Please, take your time to test and let us know how it goes.