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Hello @설우식 ,
Please send a message through our Support Portal and someone from our team will be able to help you to cancel your account if you're still having trouble canceling via the website.
Regards,
Shannon
Hi @설우식 ,
If you want to cancel the subscription then, please follow these steps.
1. Choose > Site administration, then choose Billing under Subscriptions & Billing
2. Choose Manage subscriptions.
3. Choose Cancel subscription for the one you want to cancel and follow the prompts on the screen.
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