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Edited

I am facing a similar problem. Can anyone assist on how to solve this issue?

1 answer

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Hello @Ruman Thapa,

Welcome to Atlassian Community!

Checking the sites linked to your email address, I can see that one of them is currently deactivated. 

Since community is public, I won’t share the entire name of the site, but I will share some details to help you identify the one that is deactivated:

  • nxxxj.atlassian.net - active
  • rxxxxxx0.atlassian.net - active
  • rxxxxx1.atlassian.net - active
  • sxxxxxs.atlassian.net - deactivated

In this case, since the site is deactivated, the main billing contact needs to contact our customer advocates on support.atlassian.com/contact. On “What can we help you with?” select “Billing, payments and pricing”.

Kind regards,
Angélica

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