Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

With SSO enabled, how can users log in to Jira if the IdP becomes unavailable?

Trying to elaborate for this (very remote) scenario:

Our Jira organization has SSO enabled. For some reason, the IdP becomes unavailable and users need to login. Is there a way to bypass SSO authentication? Or are we condemned to wait until the issue is solved? 

This is important to identify so that our current DRP/BCP plans include accurate guidelines on what to do/expect.

1 answer

0 votes
Jayant Suneja
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 08, 2021 • edited

Hi Arturo,

SSO with Atlassian Cloud is enabled for users on your verified domain. I would suggest you add an org admin outside your verified domain.

If IDP becomes unavailable, this user can log in as org admin and disable SSO via authentication policies under Security --> Authentication policies.

Disabling SSO will allow users to login via their Atlassian Account username/password.

Suppose you can't add an org admin outside your domain. Create a new authentication policy with SSO disabled and add an org admin user to this policy. This user will be able to log in without SSO and will be able to disable SSO if IDP is unavailable.

@Jayant Suneja but what if you broke your SSO BEFORE adding the extra admin user???


AND, since you can't log in, you can't open a support ticket?  We have SSO enforced, so we are screwed at this point, unless Atlassian Support can help on their end.

Please help!



Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events