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Why my jira and atlassian user count is different

Edited

PFA attaced snapScreenshot 2022-11-28 142012.png

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Dave Mathijs Community Leader Nov 28, 2022

Hi @Vishal Auti welcome to the Atlassian Community!

Users with email addresses not on your claimed domain(s) are are not licensed in Atlassian Access as they cannot be managed.

Thanks for your response.

So you mean 36 users on Jira are external?

but ideally, Jira is not accessible without an Atlassian access account

Dave Mathijs Community Leader Nov 29, 2022

You can only manage the accounts with domains you have claimed.

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