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Why my jira and atlassian user count is different

Edited
Vishal Auti
Vishal Auti Nov 28, 2022

PFA attaced snapScreenshot 2022-11-28 142012.png

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Dave Mathijs
Dave Mathijs
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Nov 28, 2022

Hi @Vishal Auti welcome to the Atlassian Community!

Users with email addresses not on your claimed domain(s) are are not licensed in Atlassian Access as they cannot be managed.

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Vishal Auti
Vishal Auti Nov 29, 2022 • edited

Thanks for your response.

So you mean 36 users on Jira are external?

but ideally, Jira is not accessible without an Atlassian access account

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Dave Mathijs
Dave Mathijs
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Nov 29, 2022

You can only manage the accounts with domains you have claimed.

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