Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

When I remove a verified domain, what happens to the users.

We were acquired and the new firm uses a local SSO. In preparation for that, I was going to remove my verified domain, but want to make sure that I will not lose my users. Then, I can have them change their account to use the new companies email address.

1 answer

0 votes
Dave Meyer Atlassian Team Jul 23, 2019

Hi @Alan Zall ,

If you allow your domain to become unverified, your "Managed accounts" will no longer be managed. The users will be able to change their email addresses, but you must verify the new domain to manager their accounts again.

If you can verify both the current domain and new domain, then you can change the email addresses to the new domain yourself.

We provide an API to do this in bulk: https://developer.atlassian.com/cloud/admin/user-management/rest/#api-users-account-id-manage-email-put

I apologize if this is obvious, but when the accounts become unverified, what password would they use, since they were using OAuth from GSuites.

Dave Meyer Atlassian Team Jul 24, 2019

No need to apologize. If you currently have G Suite login enabled and you disable it, users will log in with their Atlassian account password. If a user has only ever logged into their Atlassian account via Google, they might not have set one. If that's the case, they can simply click "Forgot password?" on the login screen to set a new password (note that this will only be available *after* G Suite login is disabled).

Users can see info about their Atlassian account here: https://id.atlassian.com/manage-profile/profile-and-visibility

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

Resources + Q&A from "What's new in Atlassian Access" webinar

Hi Community! Thank you to all those who joined our What’s new in Atlassian Access webinar last week! We received so many great questions about existing functionality and newly released features of...

1,017 views 2 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you