Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What happens to existing users when migrating over to Atlassian Access for SSO?

We are currently running JIRA servicedesk and JIRA on the cloud, and about to enable Atlassian Access for SSO. What happens to the existing user accounts (permissions, groups etc.) when we turn on SSO? Will their passwords be wiped and require them to instantaneously login via SSO, or will there be the option to use manual passwords until we are comfortable that SSO is performing correctly on migrate people in batches?

1 answer

1 accepted

1 vote
Answer accepted

Hi @Joel Hasan,

Unfortunately it's not possible to progressively enable SSO. Once you enable your SSO configuration, all user login attempts will be delegated to your SSO provider. However, users' local Atlassian account passwords are not deleted. If you were to disable your SSO provider, users could once again log in using their previous Atlassian account password.

We highly recommend that you ensure that at least once organization administrator has an account that is not on a verified domain, so that if something goes wrong in your SSO configuration, you can log in to disable it.

We are planning to introduce better support for testing SSO configurations in the future, but I recognize that won't help you in the short term rolling this out. 

Regards,

Dave

Hi Dave,

Thank you very much for the response, this is very helpful!

Joel

Hi @Dave Meyer ,

We are pretty much interested as well to understand what is the process from the user standpoint when SSO is enabled. Will the user get notified? Will the user go to few steps and if yes what would those be?

Thanks.

Dave Meyer Atlassian Team May 12, 2019

@Patrik Fontana Users are notified when you verify a domain, but not when you enable SSO.

However, in order to enable SSO, you must first verify the domain, and once you have verified the domain, you have access to all user email addresses on that domain (and that will be covered by your SSO configuration). This gives you the ability to send your own notifications to all users.

There are no steps for end users. Once SSO is enabled, the Atlassian account login screen will simply redirect them to your SSO login screen the next time they log in.

Is the ability to login via SSO assigned per-user?

Dave Meyer Atlassian Team Sep 09, 2019

Hi @Francis Vidal

Not at this time. Once SSO is enabled, all managed accounts under your organization will login via your configured SSO provider.

Regards,

Dave

Hi @Dave Meyer We also use Jira Cloud and enabled SSO. The Phone app for Jira still lets me log into the account with no requests for authentication. But it works for all new users. How I can fix it?

 

BR,

George

Dave Meyer Atlassian Team Apr 24, 2020

Hi @George Kuznetsov ,

We don't currently log out existing users from their mobile devices when SSO is enabled. If you have SSO enabled, then if you log out on your mobile device and log back in, it should take you through the SSO login flow.

Cheers,

Dave 

Like George Kuznetsov likes this

@Dave Meyer Thanks for prompt response! I have at least one user who logged out a number of different times and it let him back in. He deleted and reinstalled and it still allows him to log in. Any suggestions?

Dave Meyer Atlassian Team Apr 27, 2020

Hey @George Kuznetsov ,

If you are confident that the user logs in through SSO on the web, but when they use the same email address to log in through the mobile app, they are able to log in without using SSO, then I would recommend contacting our support team. This is not expected behavior.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

642 views 0 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you