We are currently running JIRA servicedesk and JIRA on the cloud, and about to enable Atlassian Access for SSO. What happens to the existing user accounts (permissions, groups etc.) when we turn on SSO? Will their passwords be wiped and require them to instantaneously login via SSO, or will there be the option to use manual passwords until we are comfortable that SSO is performing correctly on migrate people in batches?
Hi @Joel Hasan,
Unfortunately it's not possible to progressively enable SSO. Once you enable your SSO configuration, all user login attempts will be delegated to your SSO provider. However, users' local Atlassian account passwords are not deleted. If you were to disable your SSO provider, users could once again log in using their previous Atlassian account password.
We highly recommend that you ensure that at least once organization administrator has an account that is not on a verified domain, so that if something goes wrong in your SSO configuration, you can log in to disable it.
We are planning to introduce better support for testing SSO configurations in the future, but I recognize that won't help you in the short term rolling this out.
@Patrik Fontana Users are notified when you verify a domain, but not when you enable SSO.
However, in order to enable SSO, you must first verify the domain, and once you have verified the domain, you have access to all user email addresses on that domain (and that will be covered by your SSO configuration). This gives you the ability to send your own notifications to all users.
There are no steps for end users. Once SSO is enabled, the Atlassian account login screen will simply redirect them to your SSO login screen the next time they log in.
Hey @George Kuznetsov ,
If you are confident that the user logs in through SSO on the web, but when they use the same email address to log in through the mobile app, they are able to log in without using SSO, then I would recommend contacting our support team. This is not expected behavior.
Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...
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