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What happens to existing users @domain1.com when the domain is removed from approved domains?

Deleted user January 19, 2022

We have added a new verified domain added, let us call it Domain2.com and have renamed most users accounts from user@domain1.com to user@domain2.com. Some are still trying to use their old accounts to log in therefore new duplicate accounts are being created: user@domain1.com. 

We want to prevent @domain1.com accounts from being created, but still, allow existing @domain1.com accounts to work until we change them. 

Can Domain1.com be removed from Approved domains under Site Access, without affecting Domain1.com users? 

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 19, 2022

Hi Sham,

Have you already implemented Atlassian Access? Or just preparing for it? 

Prior to having Atlassian Access we were able to remove an approved domain with no impacts on the users. 

Dave Meyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 19, 2022

This is correct. Removing an approved domain will simply prevent new users on @domain1.com from joining the site, it won't have impact on any existing users. I think this is what you want.

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Deleted user October 31, 2022

This is a late reply. 
Thanks John and  Dave - it can be removed with no impact - confirmed

Not implementing Atlassian Access. 

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