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What happens to existing users when the domain is removed from approved domains?


We have added a new verified domain added, let us call it and have renamed most users accounts from to Some are still trying to use their old accounts to log in therefore new duplicate accounts are being created: 

We want to prevent accounts from being created, but still, allow existing accounts to work until we change them. 

Can be removed from Approved domains under Site Access, without affecting users? 

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 19, 2022

Hi Sham,

Have you already implemented Atlassian Access? Or just preparing for it? 

Prior to having Atlassian Access we were able to remove an approved domain with no impacts on the users. 

Dave Meyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 19, 2022

This is correct. Removing an approved domain will simply prevent new users on from joining the site, it won't have impact on any existing users. I think this is what you want.

Like Sham Moodley likes this

This is a late reply. 
Thanks John and  Dave - it can be removed with no impact - confirmed

Not implementing Atlassian Access. 

Like John Funk likes this

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