Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,369,639
Community Members
 
Community Events
168
Community Groups

What happens to claimed accounts after the 30 days trial of Access

We are in the process of evaluating Cloud and I just verified our domains. There's a bunch of bitbucket/trello users but some stand alone instances. I want to setup SSO for a handful of users but can't do this without claiming all the accounts. If I do that and we subsequently decided to not pursue an Access subscription what happens to the claimed accounts? Do they just revert back to their original state or what? 

As for all the bitbucket/trello accounts, since these maybe users just using a company email for their own benefit in order to avoid being charged for these do I (1) deactivate them all (2) put them in a non-billable group and if the latter what happens after the trial. 

1 answer

1 accepted

0 votes
Answer accepted
Dave Meyer Atlassian Team Aug 17, 2022

@Wyatt Pegram verifying a domain and claiming accounts does not require an Access subscription, so if your evaluation for Access expired without you subscribing, the state of your managed accounts would not change and you would still retain the ability to administer them (including deactivate, delete, edit, etc).

@Dave Meyer so after claiming the accounts user are getting a popup in Trello for those accounts. Not bad but not great either, especially trying to figure this stuff out. Anyway, if we decide to not pursue a subscription with access or decide we don't want these users "managed" is there a way to undo the claiming accounts process? 

Specifically I want to know if a Trello user that hasn't logged in and seen the "Ypu are now managed by" popup, will they still see this and/or will the see anything indicating they are no longer being managed?

Dave Meyer Atlassian Team Aug 17, 2022

@Wyatt Pegram this message is triggered based on the fact that by claiming the domain, you as an administrator now have control over these users' accounts.

Users will not see the popup if their account is not managed. Their account would no longer be managed if you remove the domain claim.

The presence of an Access subscription does not affect this one way or another.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS

Atlassian Community Events