Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


We have a JIRA user who had access to our Jira via another domain name. It has since been deactived

Deleted user Feb 28, 2019

Previously we provided a user with a different domain name access to our Jira and she has indicated when she recently tried to access through her name@differentdomain name she receives a message that the account is disabled.  We didn't disable it on our end.  What is the next step to have the account reactivated?  Is it through her domain's contact Jira administrators?

1 answer

1 accepted

0 votes
Answer accepted
Dave Meyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 01, 2019

Hi @[deleted]

If you can confirm with that user that her account is disabled for all Atlassian properties (for example, she can't even use it to log in to then it means that her "" Atlassian administrator has disabled her Atlassian account globally. If she knows who the Atlassian administrators at her company are (or can use the contact Jira administrators form on her company's internal Jira instance) then they can reactivate her account.

Unfortunately since her account is managed by her company's administrators, the only way to work around this without involving them would be to create a new Atlassian account for her on your own domain or on a personal domain like


Dave Meyer

Atlassian Access Product Management

Deleted user Mar 01, 2019

Hi Dave, thank you!  I asked the user to contact her company's Atlassian administrator and had it reactivated.  Thank you for your help.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events