Previously we provided a user with a different domain name access to our Jira and she has indicated when she recently tried to access through her name@differentdomain name she receives a message that the account is disabled. We didn't disable it on our end. What is the next step to have the account reactivated? Is it through her domain's contact Jira administrators?
If you can confirm with that user that her account is disabled for all Atlassian properties (for example, she can't even use it to log in to community.atlassian.com) then it means that her "differentdomain.com" Atlassian administrator has disabled her Atlassian account globally. If she knows who the Atlassian administrators at her company are (or can use the contact Jira administrators form on her company's internal Jira instance) then they can reactivate her account.
Unfortunately since her account is managed by her company's administrators, the only way to work around this without involving them would be to create a new Atlassian account for her on your own domain or on a personal domain like @gmail.com
Atlassian Access Product Management
Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...
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