Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Want to delete my bank account details.

Hi,

 

I have started using jira from Atlassian as a free trail and later had a subscription for a month for $12 .Later on the account renewed by itself after a month without my permission and i was not even sent an email regarding the payment .I came to know only when i checked my bank account and it said a payment made to Atlassian.

 

I tried to delete my Bank account details but it not showing any way to do it. So before it get renewed automatically ,i would like to delete my Bank account details .

Please let me know how do it ASAP as its showing Next billing date is 30th oct'2019 ,i don't want to renew it.

 

Kind Regards,

Kalyani. 

1 answer

0 votes

Hi Kalyani,

Welcome to Atlassian Community!

I’m afraid you can’t remove this information since the trial has ended. The options now are to cancel your subscription which will delete all information from your site or you can switch to the free plan.

Also, I saw that the emails were sent to Vijay (the main billing contact) informing the estimation and confirming the Order.

To cancel the subscription, Vijay must log in to my.atlassian.com > Licenses and click on “Cancel subscription” for the desired site.

If you still want to use Jira, you can switch to the Free plan. For that, the site admin must go to Administration > Billing > Manage subscriptions > Change and select “Free”.

Below are the differences between the plans:

Screenshot 2019-10-23_16-17-11-477.png

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

126 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you