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Verify a domain: Name/Host/Alias can not be blank

Hi Folks,

I'm trying to verify my domain over DNS as for these set of instructions:

https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html

Point 5 states:

Your DNS record may have the following fields:

  • Record type: Enter 'TXT'
  • Name/Host/Alias: Leave the default (@ or blank)
  • Time to live (TTL): Enter '86400'

Unfortunately my domain does not accept a blank Name/Host/Alias and it comes back with an error:

“A zone name must be a domain name, and can include a period at the end.”

If I use only @, system auto-complete it with @.mydomainname.com.

In addition, my DNS host has already a record called: mydomainname.com.

What should I do?

Should I use mydomainname.atlassian.net ?

Thank you

Marco

1 answer

0 votes

Hi @Marco , 

Each DNS provider is a bit different in how they handle specifying TXT records on the root domain.

Are you able to share who your DNS provider is and it's possible we'll be able to provide more specific instructions on your configuration? 

When you attempt to add TXT most providers specify how to correctly associate the TXT entry with your root domain .example.com

For Example, here's the same record in two different DNS provider systems: 

AWS Route53

Screen Shot 2020-01-17 at 12.53.05 PM.png

 

Cloudflare

Screen Shot 2020-01-17 at 12.50.45 PM.png

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