User login and access

[David Katz UC]

Hi there,

I have two emails associated with the same Jira account, which I think is only important because it explains how I'm able to see the Atlassian admin page even though I can't log in from one of my emails.

I also have two questions:

First question:

We set up access for my new email and gave me Org&Site Admin access. I can log in with my old email and see from the admin page that the new email is registered and has its privileges:

But I can't log in with that account. Depending on how I try to log in, I get an endlessly spinning (loading) wheel or an error that says I have the incorrect password. I've gone the create a new password route twice and it doesn't fix the problem.

Second question:

Ideally, I would not have added a new email address for a new account; I would, as admin, have changed the email associated with my original account. However, though I am listed as an administrator, I also somehow lack administrator privileges. Specifically, when I hover over the "Login as user" icon, a popup appear that states "You do not have enough privileges to log in as this user." How can this be? I am this user.

Thanks in advance for any help.

[Benjamin]

Hi David,

Each e-mail is a unique user. It is your e-mail setup from the beginning to have org and site admin privilege. If it was, that would explain why your old e-mail has the same privileges. 

Since you can login with your old e-mail, then why don't another admin or you just delete the new e-mail account? Then you just have your old e-mail account to use which seems to have the privileges you need. 

If something has gone wrong with your org account in general, I would reach out to Atlassian Support.

Thanks,

Ben