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User attributes from Azure Ad don't sync

Ben August 31, 2021

Hello,

we connected Azure AD sync for provisioning with those two how-to:

https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/
https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-provisioning-tutorial

the user provisioning article states that we can sync the following attributes:

  • Display name
  • Email address
  • Organization
  • Job title
  • Time zone
  • Department
  • Preferred language

so far, we can only see display name & mail address after the sync. Do we need to do something else? Under details of the User, its stats “update at Identity Provider” but in Azure attributes like Job title are set.

One addition to this question, is it possible to sync the telephone number too? Thanks

2 answers

1 vote
Jayant Suneja
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 31, 2021

Hi Ben,

You will have to set these attributes with user provisioning. At step 9 "Review the user attributes" with article https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-provisioning-tutorial you can add additional supported attributes like Job title, Department, etc.

Information from Azure to Atlassian is synced based on user mapping configured for users.

At the moment, the Telephone number is not the supported attribute with the user provisioning

Regards,
Jayant

Tom Anderson September 2, 2021

Hi Jayant,

Is there a list somewhere of all of the available user attributes within Atlassian? 

Tom

Ben September 6, 2021

Hi Jayant, I agree with Tom. A list of all available user attributes would be very helpful.

Kristján Geir Mathiesen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 11, 2021

Hi @Jayant Suneja  Could you please provide us with a list of supported user attributes?

Thanks,
KGM

Jayant Suneja
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 11, 2021

Hi,

The supported attributes with User provisioning are listed in the documentation:
https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/

 

You can update these user attributes from your identity provider:

  • Display name
  • Email address
  • Organization
  • Job title
  • Timezone
  • Department
  • Preferred language

This is the same list mentioned in the initial posted question. Please confirm if we are looking for some additional information here? 

Like # people like this
Linda Milne_Togetha Group_
Solutions Partner
Solution Partners provide consulting, sales, and technical services on Atlassian products.
October 21, 2021

@Jayant Suneja  I'm having the same problem - the data is not sync-ing for my site.

 

In addition to that, where can I access this information in jira/jsm? Can I only see these details in the users profile? Can I access the details to populate fields in a ticket?

Like # people like this
Kristján Geir Mathiesen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 5, 2021

@Jayant Suneja can you please answer @Linda Milne_Togetha Group_  questions about:

Where can I access this information in jira/jsm?

Can I access the details to populate fields in a ticket?

Thanks,
KGM

Linda Milne_Togetha Group_
Solutions Partner
Solution Partners provide consulting, sales, and technical services on Atlassian products.
November 5, 2021

Thanks @Kristján Geir Mathiesen . We did manage to get the data to sync in the end - we are not sure why it didn't in the first place. However, we would still like to be able to access the sync-ed information from within jira or jsm. Is this possible @Jayant Suneja ???

Like # people like this
Ibrahim_Awwad November 19, 2021

Hi @Jayant Suneja We followed the same steps, and made sure the provisioning setup for the users includes/mapped to Organization and also department.

I have noticed that: users come over only with the email address attribute, nothing else! also one single group is copied to Jira, the second group never made it there! Any idea? We also use Dynamic groups in Azure to include specific users for provisioning

Ibrahim_Awwad November 19, 2021

Hi @Linda Milne_Togetha Group_ have you done anything specific so you can get the user attributes finally showing in JIRA?

We aren't assigning those users a license, they are only allowed to use the Service Desk portal, is maybe the reason! I couldn't find any resources to troubleshoot this behaviour

Linda Milne_Togetha Group_
Solutions Partner
Solution Partners provide consulting, sales, and technical services on Atlassian products.
November 21, 2021

@Ibrahim_Awwad  raised a support request with Atlassian. And the answer is no, at this time you cannot access the data. But there is a new feature request that you can vote for.

Not sure how to advise on your other issue, I don't have a lot of experience with this. Can you raise a support request? Id be interested in the outcome too.

Like Ibrahim_Awwad likes this
0 votes
Eduardo Oliveira
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 2, 2022

Hi @Ben - Not sure if you already solved this issue, but if you're open to using an app, I would like to share another potential solution that may help in this scenario - MindPro Sync.

 

This app allows you to integrate OKTA, Azure AD, or OneLogin with Jira and JSM and retrieve user attributes (phone, location, department, etc..), map them in Jira custom fields and display this data directly Jira issues or JSM requests (and portal)

 

All the best,
Eduardo - from MindPro, a Marketplace Partner.

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