Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Unsync Account

A similar question was asked over a year ago, but I'm hoping for a better answer with a specific instance.

I have users with accounts in 2 domains: 1 that's in our Azure tenant, and 1 that isn't. However, we have those accounts in the tenant as guest accounts. These folks may have an account for each domain in our Atlassian environment. Clean up was done before turning on provisioning, but a small handful of guest accounts were included in the initial provisioning.

What I would like to do is "merge" the External Domain account with the Local Domain account by updating the email address of the External Domain account to the Local Domain, as below:

  • User in External Domain has an Atlassian account and is synced.
  • User in Local Domain is not synced, but also has an Atlassian account that has never been used.
  1. Delete the Local Domain account in Atlassian and wait for full delete.
  2. Change the email for External Domain to be the Local Domain.
  3. Allow Local Domain account to sync through the IdP.

The External Domain is claimed, but because it's not in the Azure tenant, it's not linked to Atlassian in the IdP section.

If I un-claim the account, then re-claim, could that work to allow me to modify the email?

If not, any other options?

0 answers

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events