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A similar question was asked over a year ago, but I'm hoping for a better answer with a specific instance.
I have users with accounts in 2 domains: 1 that's in our Azure tenant, and 1 that isn't. However, we have those accounts in the tenant as guest accounts. These folks may have an account for each domain in our Atlassian environment. Clean up was done before turning on provisioning, but a small handful of guest accounts were included in the initial provisioning.
What I would like to do is "merge" the External Domain account with the Local Domain account by updating the email address of the External Domain account to the Local Domain, as below:
The External Domain is claimed, but because it's not in the Azure tenant, it's not linked to Atlassian in the IdP section.
If I un-claim the account, then re-claim, could that work to allow me to modify the email?
If not, any other options?