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Understanding Access Billing for Jira Service Management

Hello everyone,

I'm trying to understand potential charges for using Atlassian Access. I'm looking to switch to Jira Service Management as our tool of choice for Service Requests, Incident Management, and Asset Management. Some users in my organization are also using Jira Software, Confluence, and Bitbucket.


I have a total of around 400 users that I would look to add to Jira Service Management, and would look to sync those users from AzureAD.


I'm trying to understand how I might be charged with the blended products. Say, for example, I have 50 users on Confluence, Jira Software, and Bitbucket out of those 400 users. Would I also be charged the Access per-month charge for those particular users as well? 


Thanks in advance for your help. 


2 answers

1 vote
Ed Letifov _TechTime - New Zealand_
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Jan 29, 2023 • edited

Hello, @mrmatzah 

Access is for "access to Atlassian Cloud" – so on your Access bill you will be charged for any managed users, that you didn't put under "non-billable" policy in Access.

Product access, e.g. to Jira will be charged on the product bill.

So technically for a user, who is not in the "non-billable" policy, who has access to Jira + Confluence + Bitbucket – you will be charged 4 times: 3x product licenses + 1x Access.

To demonstrate the other side of the "equation": if your Jira site is on a Free tier – you will still be charged for Access for this user, but won't be charged for Jira.

Another "curve ball": if you have a Trello Free user, they need access to Atlassian Cloud – unless you exclude them from the security policies (but why would you do this? do they not deserve SSO, and 2FA, and be generally "managed" by your org?) you will pay for them on your Atlassian Access bill.

And to take it even further – if you have someone who uses none of the products at all, but is accessing Atlassian sites (like this one or the University) under their work email – you will pay for them on the Access bill.

More detail:

0 votes
John Funk
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Jan 28, 2023

Hi Zac - Welcome to the Atlassian Community!

someone from Atlassian can provide you more detailed guidance, including a quote. But basically you pay for Atlassian access per unique users across all of your products. So if one user subscribes to three products, they only charge you for them once.

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