Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to modify user account

I am one of the site administrators and I cannot modify user details. I noticed one of our users password replaces her name on her account. I do not have the option to edit the account. 

The email address is greyed, her name is greyed - even the button to suggest that she makes the changes to her account is grey. How can it be modified. 

This article did not help because I don't have access to "edit"

This article also did not help


Please advise, 

Michelle Scott

2 answers

2 accepted

0 votes
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 28, 2019 • edited

Hi Michelle,

Thank you for reaching out to Atlassian Community!
Since all accounts were migrated to Atlassian account in 2017, administrators can no longer edit user's email or full name, only the users can change these details thought their profiles on
The articles you mentioned are for those who have verified a domain.
Once you verify a domain on Jira or other Atlassian product, you will prove that you own that domain, so you will be able to change user's details.
Firstly, you must create an organization, and then you can verify a domain to manage the user's accounts.

Hope this helps!
If you have any other question, please let us know.


0 votes
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 27, 2019

Hi Michelle,

if you're still stuck I'd recommend reaching out to support at

I hope that helps!

Thank you! Yes, I will call them in the morning. Seems weird that the site administrator cannot manage user details....

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events