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A co-worker is unable to login to the new Atlassian Cloud GUI. None of my other co-workers (about ten of us) have any problem. He's not a new employee. He browses to "our usual" URL (https://COMPANY.atlassian.net/wiki/, where COMPANY is the name of our instance). He enters his login & return. After a wait, he enters his password and return. After an even longer wait, the page returns with "ERROR The request could not be satisfied ... CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection".
Feels like a time out ... The same thing happens if he tries to login to a browser on my laptop, so it doesn't seem like something specific to his environment. Nothing has changed in his user account.
Suggestions / help appreciated.
Hi Bridget - It sounds like this incident, which Atlassian are currently investigating: https://atlassian.statuspage.io/incidents/01r8249rwb6r
https://atlassian.statuspage.io/ shows current status of Atlassian services, including Atlassian Cloud JIRA, Confluence, etc. so is a good place to check when issues like this occur.